Return & Refund Policy – Casa Lino

Last Updated: 06 September 2024

At Casa Lino, we are committed to providing all our customers with excellent service and a pleasant shopping experience

Our return and refund policy is carefully designed to ensure maximum customer satisfaction under the following conditions

Please read these guidelines carefully before making a return or refund request

100% Return Guarantee on New Products

We offer a full return guarantee on all new products, except items purchased during promotional sales

Sale items are excluded from this guarantee

No Refunds or Returns on Sale Items

Products purchased during promotions or sales are not eligible for refunds or returns

These purchases are final and cannot be returned or exchanged, even in cases of incorrect size selection

We strongly encourage customers to check sizes and product details carefully before purchasing sale items

Return Shipping Costs

Customers are responsible for all return shipping costs

Casa Lino does not refund return shipping charges and is not responsible for any costs incurred during the return process

Return Notification Period

Returns must be requested within 30 days of receiving the item

After this period, returns will no longer be accepted

Please ensure you respect this timeframe to remain eligible for a return

Exchange of Sale Items

Items purchased on sale cannot be exchanged, even if the wrong size was chosen

Please verify your size carefully before completing your purchase

Full Guarantee on Faulty Items

We offer a full guarantee on all faulty items

If a product has a manufacturing defect, it can be returned for a full refund or replacement, based on your preference

Return Procedure

To initiate a return, please email support@casa-lino.it

Once your request is approved, you will receive detailed instructions on how to complete the return

Mandatory Return Form

Returns without a completed return form cannot be processed

Please ensure the form is correctly included with the returned item to guarantee proper handling of your request

Conclusion

Casa Lino is committed to ensuring customer satisfaction

By following our return and refund policy, we can guarantee that all returns are handled efficiently and fairly

For any questions or comments, please contact our customer service team at support@casa-lino.com